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Thank you for your interest in our Feature Articles, which are published in professional online magazines.

The following feature articles are by

Xavier Van de Lanotte, President, VXTConsulting, Inc.

 

 

Published in

April 22, 2004:                 “PRM Technology is catalyst

                                                for Value Chain Management”

Value Chain Management is the strategic approach by which companies leverage their partners' expertise and specialized resources in order to extend their own reach and capabilities. Distribution and channel management are key areas where value chain management pays off for companies by increasing overall revenues and gross margins. It provides them with competitive advantages of scale, geographical reach and speed to market as well as the ability to incorporate the specialized skills and resources of their partners with their own offerings to provide customers with a broader mix of choices across market segments.  Channels & Commerce Newsletter of 04/22/04.

Published in eCustomerServiceWorld, providing customer service, CRM, call centre and help desk professionals with a wide selection of research, resources and services

October 28, 2003:        "Searching for the V in CRM?  Consider VCM"

Xavier Van de Lanotte takes a look at the traditional interpretation of CRM and suggests how Value Chain Management (VCM) can reposition CRM to become an infinitely more valuable tool. Section(s): Customer Relationship Management Added: 28 Oct 2003

Published in You're on TMCnet.com  The Strategy Corner  (Column)

 

March 23, 2004            “What’s In YOUR Strategy?

                                                Shaping Up The Competitive Advantages” 

 

The new calendar year is underway and the numbers for 2003 are in. Despite recent trepidations, Wall Street is making its bets on corporate plans for 2004 and beyond with optimism so far, believing that the worst of the latest recession is now behind us. 3/23/2004 11:31:41 AM

October 13, 2003            “Collaborative management: the future of the

                                                competitive environment” 

 

With increasing competition in the telecommunication industry, managers are hard pressed to identify new strategies aimed at growing sales and cutting costs.10/13/2003 11:16:24 AM

September 8, 2003       “Strategic relationship management: rising to

                                                the competitive challenge”

 

Now that the heydays of the acquisition frenzy are over, we witness the resurgence of strategic relationships. Could the trend reversal be motivated by necessity, or could it be indicative of management taking a different tack all together? 9/8/2003 11:17:58 AM

August 12, 2003             “Core competency and focus: strategic and

                                                competitive importance” 

 

While change often leads to significant long-term growth opportunities, for many companies in the telecommunication sector, this also means uncertainty and risk in the short run. 8/12/2003 12:26:09 PM

July 16, 2003                   “Functional and operational performance in

                                                the value chain management context”

 

The recurring question on the minds of our readers is whether they can still profitably operate a business in the telecommunication industry. Firms should engage in analyzing the value creating abilities of their operations and functional organizations. 7/16/2003 9:50:36 AM

June 23, 2003                 “Managing customer value: a keystone in

                                                competitive strategy”

 

New technologies are traditionally the catalyst of growth in the telecommunications sector. But when the competition has caught up and a number of alternative offerings become available, can companies remain competitive without sacrificing their margins? 6/23/2003 9:50:03 AM

May 7, 2003                      “Opportunity at the bottom of the cycle”

 

The telecommunications sector has been severely hit across the board. While a significant pickup of investment in that part of the economy is unlikely for the short term, opportunities exist for those companies that know how to manage their markets. 5/7/2003 9:23:53 AM

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